Every month, potential high-value patients slip through the cracks — not because your clinicians aren't brilliant, but because no one's looked at your systems through their eyes.
Find Your LeaksWe audited dozens of private dental and specialist practices. The patterns are consistent — and costly.
A patient calls or fills in a form asking about implants or clear aligners. They sound ready. They vanish before booking.
They booked a consultation. Heard your recommendations. Said they'd think about it. They never came back — and you don't know why.
Your existing patients are happy. They'd refer you — if they knew how, and if you made it easy. Right now, they don't.
We look at your patient journey from the outside in — every touchpoint from first contact to referral. Here's what we typically find.
A practice was sending a single confirmation email after consultation. Their highest-value patients — those who'd been recommended major treatment — were making decisions 7–10 days later. By then, the email was long gone.
The most-visited treatment page on a practice's site was their least-detailed one. It had the highest intent traffic — and the lowest conversion rate of any page.
Not one of the audited practices had a post-treatment referral trigger. The moment a patient expressed satisfaction was the last time they were asked — and that was usually at reception on their way out.
A focused, independent diagnostic of where your practice is losing the patients it's already worked hard to attract.
Limited to 4 audits per month. Next available: September 2026.